RETURN POLICY
Last updated December 02, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or one of the below options. Please see below for more information on our return policy.
All returns must be postmarked within ten (10) days of the purchase date. We do not offer an extended holiday return policy. All returned items must be in new and unused condition, with all original tags and labels attached. Your initial shipping charges and any applicable taxes/duties will not be refunded; only the returned items are eligible for refund. To return an item purchased from a retail location, please reach out to them directly.
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Small Bits of Happiness
Attn: Returns
PO Box 24014 RPO Evergreen
Calgary, Alberta T2Y0J9
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If a return item is lost in transit, Small Bits of Happiness is not responsible for returns that are lost in transit and can only provide a refund upon receipt of item.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will work with you to find the best solution.
Important:
No matter the reason for the return—including damage, sizing issues, or change of mind—the customer is responsible for the cost of shipping the item back to us. We do not provide prepaid return labels.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● We are sometimes able to provide exchanges. These are evaluated on a case-by-case basis, based on reason for requested exchange & available inventory.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@smallbitsofhappiness.com
